My returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately I can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
This returns policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the Consumer Protection (Distance Selling) Regulations.
ONLINE SALES
If you are unhappy with any of your purchased items, please email me on admin@carrottopdesign.com to discuss the issue. I will do my best to correct the problem or else arrange for you to return it.
Returns must be made within 30 working days of receipt of order. It is advisable for you to obtain a proof of postage when returning items, as they remain your ownership and responsibility until I have received them and acknowledged receipt. Please note I am unable to cover return postage unless an item is faulty.
Shipping
To return your product, you should mail your product to: Carrottop, 78 High Street, Sanquhar, DG4 6DZ, United Kingdom